Proactive Customer Experiences
Trigger messages based on device events—low battery, usage milestones, maintenance due, etc.—before the customer even asks.
RESUL IoT | Connected Device Messaging at Scale
Your Devices Have Data. Now Give Them a Voice.
RESUL turns real-time IoT data into intelligent, timely messages across every channel.
Performance and Scale
10M+
Event ingestion per hour for large device fleets
500ms
Sub-second processing for real-time event-to-message pipeline
4
Multi-protocol support: API, MQTT, webhooks, and batch ingestion
What You Can Achieve
Higher Product Engagement
Keep customers actively using connected IoT products with timely tips, updates, and feature announcements.
Reduced Support Volume
Automated IoT-triggered messages handle common alerts and reminders, reducing inbound support tickets.
New Revenue Signals
Usage patterns from connected devices reveal upsell and cross-sell opportunities invisible in traditional data.
Unified Customer Context
Device data enriches customer profiles alongside digital behavior, purchase history, and engagement metrics.
Why RESUL Is Different
Device Data Enriches Customer Profiles
IoT signals are merged into the same unified customer profiles powering personalization on every other channel.
Events Trigger Messages, Not Batch Jobs
A low-battery alert, a usage milestone, or a maintenance threshold triggers a cross-channel message within seconds.
Any Device Event, Any Channel
Send IoT-triggered messages through other channels based on real-time events and customer preferences.
Always Proactive
Reach customers before they notice a problem. Trigger predictive maintenance alerts, usage tips, and renewal reminders based on device telemetry.
Upsell Signals from Usage Data
IoT device usage patterns reveal when customers are ready for upgrades, accessories, or premium features—invisible in traditional customer engagement data.
Key Capabilities
Device Event Ingestion
Ingest real-time data such as battery levels, usage events, and location updates from connected IoT devices via API, MQTT, and webhook.
Event-to-Journey Mapping
Map specific device events to customer journey triggers. A low-battery alert triggers an email; a usage milestone triggers a reward.
Cross-Channel Delivery
IoT-triggered messages can route through email, SMS, push, WhatsApp, or any RESUL channel.
Profile Enrichment with Device Data
Automatically enrich customer profiles with device ownership, usage patterns, and a range of other IoT device data.
Threshold-Based Alerts
Configure custom thresholds that trigger messages when device metrics cross defined boundaries.
Implementation and Support
Out-of-the-Box Integration
API and webhook endpoints ready for device integration from day one
Use Case Templates
Pre-built event-to-journey templates for common IoT use cases
Configuration Service
Device profile schema configured during onboarding
IoT Integration Support
Dedicated IoT integration support for complex device ecosystems
Frequently Asked Questions
RESUL ingests real-time data from connected devices via API, MQTT, or webhook.
Yes, RESUL can send IoT-triggered communications across supported channels based on urgency and customer preferences.
In RESUL, IoT data are automatically added to unified, individual customer profiles built from data from other channels and integrated sources.
Yes, Genie, RESUL’s agentic AI, analyzes device telemetry to predict potential issues and trigger proactive maintenance notifications before the customer notices a problem.
Yes, you can configure custom thresholds that trigger messages when device metrics cross defined boundaries.
Connected Products. Connected Customers.
See how RESUL turns device data into intelligent customer experiences.