Real-time Triggers

Analyze individual customer needs, transaction patterns, and other relevant factors to contextualize and individualize messaging, interactions, and experiences in real time.

Real-time Triggers

Samantha, a Vision Pharmacy (VP) app user, suffers from arthritis and refills her pain medication monthly.

“I’m so busy these days. It’s sometimes hard to keep track of my medication refills.”

Samantha Icon
Receives a refill notification Use case

Seven days before her current prescription runs out, Samantha receives a refill notification through the Vision Pharmacy app.

Clicks on the notification Use case

She clicks on the notification to select the medications that need a refill.

Where and when to pick up Use case

Based on her location, she receives an In-app message telling her where and when she can pick up her prescription.

Beacon detects her device and alerts Use case

As she enters the store, the beacon detects her device and alerts the pharmacist to make sure her prescription is ready for pick up.

Beacon detects her device and reminds Use case

As she approaches the billing counter, the beacon detects her device and reminds her to purchase allergy medication. She proceeds to make the additional purchase.

Explore How You Can Create Real-time Customer Experiences.

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