The Customer Experience Report

Get actionable consumer behavior insights in retail, banking, and hospitality

What have holiday shoppers just told us about their buying habits, purchase decisions, and payment preferences? How can retailers respond to the needs, preferences, and behavior of their customers? 

  • Why brands still struggle to get it right with their online channels
  • Why in-store retail shopping still matters
  • How to combat shopping-cart abandonment
  • Individualization trends in retail, banking, travel and more

Get industry-specific insights:

Retail – Why brands must have an omnichannel strategy and better individualization to guide the entire customer journey. 

Banking – What financial institutions are doing right, where they can improve, and how to boost already-good satisfaction scores.

Travel – On land and in the air, customers’ choices abound. What our findings reveal about travelers’ engagement and payment preferences.

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