Close encounters of the smart kind: Individualizing customer journeys with first-time visitor data



  • Orchestrating personalized customer journeys is crucial to long-term marketing success
  • Consolidating audience data for cohesive tracking can pose a challenge
  • Resulticks’ Smart Duo empowers brands to create highly contextual interactions for promoting long-term brand loyalty

The baseline for personalization has shifted from perk to prerequisite. Today, it is a fundamental customer expectation in any modern marketing touch point. Today’s digitally savvy customers demand tailored brand experiences right from the first interaction. The tradeoff? They’re often willing to share some valuable information that could potentially build conversion momentum. Therefore, the onus is on marketers to make every click count.

Decoding customer journeys

From those breadcrumbs of data that every shopper (even the anonymous customer) leaves behind—their browsing histories, digital footprints, interactions, and transactions—brands can harness not just raw data, but also insights that coalesce for creating a holistic view of the customer. Therein lies the key to truly advanced personalization.

From that single, unified customer view—incorporating demographic, psychographic, behavioral, social, and more metrics—brands have the potential to craft communications that speak to the customer on a one-on-one level, inclining them towards deeper brand engagement, and gradually moving them to conversion.

This proposition is a simple prospect on paper, but more complex in execution. Enterprises must mine attributes from a constantly expanding pool of unidentified audience data to distinguish individual customers from leads and prospects, picking up right where any previous interactions left off.

Making those connections—between the customer and the brand, between the first click and the next—is the overarching challenge. There’s little room for error or oversight. One erroneous push notification may well send the first-time visitor (or even the brand loyalist) over to the competition.

The case for the Smart Duo

  • How does the brand leverage optimum value out of the initial encounters and subsequent interactions with audience members? 
  • How do they learn about their prospects and move them closer to conversion? 
  • The good news for brands is that the hassle to enable connections from the first click has gotten much easier.

It’s a relatively simple-to-implement innovation: a universal, ready-to-embed individualized, deferred deep link that can be utilized in owned, earned, and paid media marketing and a one-line SDK, a proprietary one-line code that can be embedded across digital properties.

When combined, the Smart Link and the one-line SDK form the Smart Duo.

Before the Smart Duo

Let’s take the example of a newly opened electronics store promoting its high-tech speaker series across multiple channels. 

Intrigued by the store’s Facebook ad, Laurie clicks and takes a quick look at the speakers. With payday still a week away, Laurie decides not to purchase.

A week later, with bank account replenished, she returns, and is forced to browse from scratch again as if she were a first-time visitor, because the original link she clicked did nothing more than drop her off at a landing page.

The store has thus missed an opportunity to move Laurie further along the engagement cycle with a tailored offering and personalized messages. This same scenario is repeated for each succeeding customer, with no clear distinction between one individual and the next.

After the Smart Duo

Now, suppose the store had created a user experience enabled by the Smart Duo. The scenario would play out something like this:

  • Laurie spots and opens the new store’s Facebook ad on her mobile phone.
  • The landing page opens. Laurie likes the new speakers, but decides to postpone her purchase until her next payday.
  • Identifying Laurie as a first-time visitor, the link triggers a message to Laurie who consents to future notifications.
  • With the paycheck cashed, Laurie opens the store’s browser page on her laptop where she is recognized as a returning customer.
  • A desktop notification pops up, with a special deal on the speakers she liked.
  • Laurie makes her purchase without any snags and starts her journey to becoming a brand loyalist.

Laurie’s Smart Duo experience is one example among many of how this unique Resulticks technology enables a more individualized, progressive experience for every customer—without having to rely on cookies. Instead of one-size-fits-all offers, the store can provide a highly contextual experience for Laurie, with products, promotions, and interactions specific to her personal goal of a healthy lifestyle. Moreover, it also makes segment-of-one attribution and continuous profile augmentation possible.

Want to learn more about personalizing each audience member’s experience from the first click onward? Visit the Smart Duo page or download our whitepaper on the technology. 

Or if you’d like to see a customized view of the Smart Duo in action, schedule a demo now.


Resulticks & the CDP Institute: Developing a Connected Experiences Vision

23 Oct, 2023

Connected Experience is hailed as the next great audience engagement paradigm, but what does it

Learn more

An I for An I: Invest in Your Customers, and They will invest in you

04 Oct, 2023

In our increasingly complex and competitive mobile world, turning product-centric banking to cus

Learn more

Bank to the Future: Join Jim Marous for a look at the future of banking

16 Jun, 2022

Banking 4.0 will eliminate physical bank branches and replace them with digitized experiences. Learn more

How not to get left on “read” Creating conversions through omnichannel conversations

13 Jun, 2022

In this session, discover why engaging banking customers in omnichannel conversations that evolv

Learn more

Redefining CX through Modern Messaging Solutions

03 Dec, 2021

Meeting new consumer needs and expectations is critical to business success. 

Learn more

Marketing with a KISS

25 Mar, 2021

Making personalized digital acquisition easy is where the future lies, but getting it right can

Learn more